zzz - Maryland Real Estate Continuing Education | Real Estate Classes Online MD

Due to part of the enormous liability brokers faces today, it is advisable for brokers to

offer a broad range of services.

practice within the limits of the broker's expertise.

deal in all types of properties and transactions.

offer appraising, auctioning, and escrow services in addition to sales.

Which of the following is an example of a sociological factor that affects virtually every aspect of a company’s business?

Maturing adults who outnumber younger consumers

Regulators who enforce laws that protect the public

Environmental issues that affect the health and safety of consumers

State tax policies that impact corporate development

When joining forces with another real estate company, which is likely to have the MOST significant bearing on the success of the new venture?

Geographic location of the company's office

Company's affiliation with a franchise

Retention of the organization's salesforce

Company's presence on the internet

Which of the following is the BEST way to determine the effectiveness of a company website?

Number of daily hits

Cost of site placement

Conversion of leads into contract

Awards received for the site

A real estate company has eight desks and 12 salespeople. Its annual operating budget is $275,000; an extra secretary is $16,500 and cleaning service is $75 per month. The cost of sales averages 47% of the gross commissions. What is the desk per salesperson cost?

$13,596

$20,394

$24,367

$36,550

What is the MOST important issue that managers should remember when prescreening?

Any method must be applied uniformly to ensure that all applicants have an equal opportunity to be considered

The application form should request a photo to ensure that minorities have an equal chance

Only written applications should be considered, not face-to-face

In the preliminary conversation, the manager should tell the company's story and ask if the applicant still wants to be considered

What does a good long-range plan do for a company?

Helps the company to readily shift course when instant results do not materialize

Helps the company be specific and not a wandering generality

Should be intimidating to the workers so that they do not interfere with management duties

Provides decisions through the end of the year

Payment of commission to an attorney who is not a licensed real estate broker is

permitted if the attorney demands it.

prohibited under any circumstances.

permitted as long as the attorney, under his /her normal duties as attorney for a client, is offering real estate services.

permitted as long as the attorney is working for a licensed real estate broker

A set of beliefs that outlines a company’s value system and the right way for it to do business is called

an ethnic code.

standards.

its business ethics.

the "golden rule."

Which of the following is true concerning the three-hour continuing education course in supervision?

It must be taken by a new branch manager within 90 days of taking that position.

It must be taken by all brokers for every alternate license renewal.

It must be taken by all licensed team members for every license renewal.

It is required for the broker and can be taken by branch managers as an elective.

The BEST defense in risk management is

a good lawyer.

an exceptional accountant.

deep pockets insurance policy.

complete company files in order, in writing.

Which of the following political issues benefit the real estate industry?

Aggressive environmental regulations

Support of private property rights

Increase in regulations and taxes imposed on real estate businesses

Changes in the tax law to slow down real estate investment

A broker may pay team members’ transaction commissions to the team’s company (LLC, INC, PSC) provided that

all team members agree.

team leader keeps accounting records to provide MREC if asked to show how commissions were disbursed.

broker and team leader agree to pay commission in accordance with written agreements between team leader and members.

team members have an equity stake in the team company.

Marketing done on social media

does not fall into the advertising category and does not have to meet MREC requirements.

is done on the licensee's time and at licensee's expense so only licensee’s contact information has to appear.

must maintain confidentiality of clients and professionalism in all posts.

can include an associate broker's trade name.

A broker or manager can implement ethical behavior throughout the organization by

avoiding stiff penalties for violations.

applying different standards to behavior for part-time versus full-time staff.

tolerating unethical behavior if it gets the job done.

putting the organization's code of ethics in writing

Brokers must make sure that salespersons and associate brokers affiliated with the broker understand the “Coming Soon'” status in listing agreements and the multiple listing service. This status does not

mean the listing may be entered into the MLS, but cannot be shown for 21 days.

permit the listing agent to advertise it on "Facebook'' and offer to give sneak peaks to potential buyers

allow the owners of the property to activate the listing sooner than the 21 days by designating a date in the listing agreement.

prohibit the syndication of the listing to other websites until the activation date.

The mission statement is the foundation of long-range planning and provides

specific goals for the organization.

the fundamental purpose for the existence of an organization.

strategies by which the goal will be reached.

inspiration to members of the organization.

Population shifts affect the need for housing and are often driven by

employment opportunities.

tax and property laws.

environmental regulations to protect public health.

inflationary cycles.

The picture of an organization’s financial performance during a particular period of time is called

the income and expense statement.

the balance sheet.

the pretax profit.

the owner's equity

A manager has just negotiated a solution between two salespeople. This is an example of

entrepreneurial decisions.

corrective decisions.

resource decisions.

mediation decisions.

Which of the following activities is prohibited in the selection process?

Using a job test after an individual is hired

Verify credit history with permission from the applicant

Drug testing for any minority applicant

Require criminal background checks for any applicant

Which of the following are topics that should not be included in a broker’s written policies and procedures?

Handling of trust monies

Required contribution to broker's charity.

Agency Disclosure

Dual Agency Policies

Who is responsible for advertising accuracy?

Broker

Listing salesperson

Seller

Office manager

With regard to open houses, the broker may allow

a licensee from a competing company to sit an open house for one of the broker's listings.

a salesperson or associate brokers affiliated with the broker to sit "model" homes for a builder-free without any brokerage agreement in place.

a salesperson or associate broker affiliated with the broker to discuss other properties for sale in the area with a visitor to the open house, but not have the owners' permission to do so

a salesperson or association broker affiliated with the broker to sit "model" homes for a builder-friend when the salesperson or association broker is an employee of the builder

The traditional focus or marketing in real estate has been the promotion of the firm’s

sales associate.

listings.

services.

location.

What type of financing is preferable if the owners do NOT want to give up any ownership interest?

Equity financing

Short term financing

Debt financing

Financing portfolio

The basic rule when deciding to convene a meeting is to

have regular meetings, with or without an agenda, that people will perceive as a weekly or monthly ritual.

have a clearly defined purpose for the meeting that gives people a reason to attend.

determine that it will be better to avoid giving people an opportunity to participate.

not publish an agenda well in advance

The current real estate market is in

conflict.

recovery.

acceleration.

deceleration.

A more accurate term for the process by which companies realign their operations to be more profitable is

downsizing.

upsizing.

reengineering.

rightsizing.

Which step in the hiring process consists of assembling a pool of candidates for consideration?

Prescreening

Recruiting

Selection

Hiring

After reviewing ways to improve the “bottom line” for the firm, management may need to revise its plan and make some changes such as

closing a division which is not showing enough profit.

increasing its capacity for providing its current services ( vertical growth).

branching out into related fields, e.g. property management, appraisal, mortgage lending, or escrow (horizontal growth).

Any of these.

In today’s workplace, a manager is more likely to be supervising a person

whose profile is different from the managers.

who has been labeled successful or loser.

whose background is very similar to the manager's background.

who may be quite prejudiced and thus difficult to work with.

What is the first step when formulating a business plan?

Selecting the location for the business

Recruiting, selecting, and hiring the staff

Gathering information about the marketplace and factors that might impact operation

Determining marketing and advertising strategies

The characteristic of a leader to accept responsibilities for outcomes is

accountability.

integrity.

trustworthiness.

decisiveness.

Contingency plan may be incorporated in the business plan to

establishes alternative goals and strategies in the case of unforeseen events.

allow the organization to spend resources in uncontrolled ways.

provide a methodology for accomplishing each goals.

provide the priorities during the timeframe of the plan.

What is the benefit of an in-house training program?

Major financial commitment

Trainers are often professionals

Greater impact than using outside trainers

More control over the entire delivery

A broker decides to install text telephones to comply with

the fair housing laws.

the Real Estate Settlement Procedures Act (RESPA ).

the Americans with Disabilities Act (ADA).

the Truth-in-Lending (TIL ) laws.

To be MOST effective, a typical real estate sale’s manager should consider

returning to college to pick up a business degree.

leaving real estate for a couple of years to gain experience from the corporate world.

taking a business management course.

utilizing his or her expertise and training gained as a licensed salesperson

Training can be MOST effective when management

follows a hands-off policy.

reinforces the training with one-on-one follow-up.

piles on lots of information early on.

begins with technical information first, followed by people-skills training.

People are more likely to be encouraged to produce more if the manager

is highly critical.

praises acceptable behavior.

micromanages behavior.

focuses on every mistake

What is the essence of communication?

Monitoring performance

Correcting errors and deviations from the acceptable norm

Making tough decisions

Gathering and disseminating information

In the prescreening process, the manager realized that none of the applications really met the job description. How should the manager proceed?

Practice interviewing skills by interviewing the applicants

Start the recruiting process over

Interview the applicant(s) who might be trainable for the specific job

Rework the job description and ask the applicants if they are still interested

When analyzing potential business opportunities for a real estate company in the marketplace, which of the following would be LEAST significant when making a decision.

Competitors market share

Income levels or competitors' salespeople

Number of potential users of your services

Projected number of properties likely to sell

As companies become increasingly dependent on computerization, their ability to continue in business can be seriously compromised if

salespeople don't use the technology that is available.

regulators restrict the application of computers.

data is not protected from a system failure.

computers are not networked throughout the organization.

The minimum average production (MAP) is

calculated by adding the minimum profit expected from the operation to the desk cost and dividing that number by the number of agents.

used to determine if a sales associate is producing a profit.

the minimum amount management expects from each sales associate.

all of these.

The MOST desirable method to attract experienced sales associates to the real estate company is

sending recruiting letters to a competitor's office.

making the rounds or open houses to meet potential salespeople.

waiting for the experienced sales associates to approach the manager.

having the current staff recruit top-notch sales associates.

Which of the following is one of the best ways for a manager to gather information?

Watching the body language of salespeople after the sales meeting

Conducting weekly or bi-weekly interviews

Soliciting emails

Taking top producers to lunch

According to the Telephone Consumer Protection Act, ” existing customers” are defined as

any owner whose listing expired in the M LS.

people with whom the salesperson has done business in the past 18 months.

anyone who has called the real estate company for information.

owners of properties located in the general marketing area of the real estate company

What is the absolute final step of the disciplinary process?

Counseling

Setting standards

Termination

Documenting the unacceptable behavior

Should a company go through the planning process?

No, planning only raises expectations, so it is better to "go with the flow."

Yes, if the owner can find business-savvy friends to help with the plan.

Yes, if the owner can find business-savvy friends to help with the plan. No, investing time and money in preparing a business plan is an unnecessary use of resources.

Yes, planning can identify the methodology needed to meet the company's goals.

Real estate salespersons and associate brokers are independent contractors.

The broker is not required to supervise the provision of real estate services by the salespersons and associate brokers affiliated with the broker.

The broker and licensees affiliated with the broker have no need of a written contract between them.

Broker is required to provide adequate and reasonable supervision over provision of brokerage services by salesperson associated with the broker, but not associate brokers affiliated with him/her.

The broker's responsibility to supervise an employee and an independent contractor is the same.

Which of the following will MOST likely affect the location of a real estate sales office?

Nature of the sales that will be done in that office

Proximity to the broker's residence

Lower rents in an out-of-the-way location

Accessibility to a major highway

Today, which mass media marketing tool should be the centerpiece of any media campaign?

Television

Radio

Digital media

Print media

What is the purpose of defining a company’s market?

Identify target markets with sufficient business potential

Learn about competitors' pricing

Justify a prestigious location

Prepare the company to affiliate with a large franchise

Under which of the following contracts can a broker work with consumers and be paid a commission while still NOT representing the consumer?

Exclusive buyer agency contract

Exclusive right-to-sell listing agreement

Transaction brokerage

Exclusive buyer's agent

In order to effectively make decisions, the manager should first

evaluate the outcome.

develop alternatives.

define the situation.

implement the decision.

Under what circumstances may sales person use their own names and phone numbers in advertising listed property?

When designated name of the firm is clearly shown, as well as the firm's phone number.

When their branch off manager's cell number is presented alongside the salesperson's cell number.

When a branch manager indicates they won’t be regulating advertising done at the salesperson's expense.

When their unlicensed assistant unknowingly includes the salesperson's contact information.

First, a company should analyze the level of risk to the organization and then

find ways to hide the problems.

look for loopholes to circumvent the risk.

develop possible solutions to prevent the risk.

put aside money in a contingency fund to pay the legal bills.

When advertising a listing, the owner’s position must be accurately represented, such as publishing

only the price authorized by the owner.

information that could compromise the Owner's negotiation position.

information that violates the broker's fiduciary responsibility to the owner.

typographical corners.

Trust money must be deposited within how many business days of acceptance of a contract of sale by both parties?

3

5

7

10

A small centralized operation in which the broker supervises the sales associates or hires a sales manager describes

a one-person organization.

a one- to-ten-agent organization.

a monolithic organization.

a decentralized organization

In order to increase revenue, a service industry such as real estate can

manipulate production.

decrease the number of services provided.

institute a one-size-fits all model.

not charge transaction fees.

An independent contractor can be designated as full- or part-time based on

number of hours worked per week.

production.

other sources of income.

years of experience

What is the purpose of a business plan?

Directs the organization's financial and human resources to the activities that yield the greatest return on the investment

Preserves resources for customary activities even if they produce marginal results

Ensures that salespeople are satisfied with their commission splits

Provides the salespeople an opportunity to influence company direction

Which of the following is the MOST common reason why a sales associate would leave the firm?

Didn't like the commission split

Dissatisfied with the management of personnel

Unhappy because low producers were not terminated

Felt she should receive more leads and referrals

A broker interviewed four candidates. He hired one and rejected three. The broker may have violated the employment laws by refusing to hire the other applicants. In which of the following instances is the broker justified in NOT hiring the applicant?

A 58 -year-old woman, real estate sales for I 5 years

A 35-year-old male, residential home builder, preparing for the state license exam

A woman in her early 30s, GRI, expecting her first child in six months

A man in his late 40s, million-dollar club last three years uses a wheelchair

Who has supervision responsibilities within a brokerage?

Administrative office manager, branch manager, and broker.

Team leader, administrative office manager, and broker.

Team leader, branch manager, and broker.

Broker only.

What is the objective in monitoring the expense of marketing and advertising?

Improve the bottom line in tough times

Reduce the cost of contact

Justify the use of the internet

Justify requiring the sales associates to chip in

The financial statement that reports the organization’s assets, liabilities, and owner equity is called

the profit and loss statement.

the balance sheet.

the cash flow statement.

the double-entry financial statement.

State real estate license laws impact all of the following EXCEPT

advertising.

workplace safety.

agency relationships.

document management.

Which of the following is an example of effective communication?

Listener "tunes off" because he doesn't trust the speaker's credibility and integrity

Conversation issue becomes who's right rather than what's being said

Each person has a different perception of the relevance of what is being said

Time-sensitive data reaches the intended recipient

Which of the following should be the goal of a successful sales manager?

Allow the salespeople the freedom of self-direction

Listen, but do not offer advice, when they come with problems

Set an example by being the top producer in the office

Help salespeople reach their goals

Which style of management is often utilized by management to take advantage of the self-directed workplace and avoids getting too involved?

Autocratic style

Dictatorial style

Participatory style

Laissez-Faire style

Which of the following would be an acceptable phrase in advertising to comply with Maryland fair housing laws?

Nice religious home

Merry Christmas

No families allowed

Heterosexual applicants only

The key to an effective brainstorming session is

listening only to people who will be affected by the outcome.

gaining consensus on the best solution.

no criticism of any offered solution.

to extensively critique each idea as it is raised.

Which of the following may an unlicensed person working in a brokerage firm not do?

Create advertising brochures with appropriate supervision.

Submit listings and changes to a multiple listing service.

Conduct an open house to gauge public interest.

Schedule appointments for a licensee to show property.

What can a real estate company learn from the Great Recession?

Real estate prices always increase over time

Type of mortgage loans do not affect the overall real estate economy

The stock market has little to do with the real estate market

Anticipate changes in national and international economies

Which of the following has a great deal of impact on the real estate industry?

State and federal regulatory laws

Wall Street

National Association of REALTORS

Consumer Union

What is the insurance policy that protects the company from certain claims, such as if a client sues for negligent acts committed during business activities that result in a financial loss?

errors and omissions (E&O) insurance.

general liability insurance.

workers' compensation.

loss of business insurance.

Which of the following is false regarding what is required to be a team leader?

Have at least 3 years’ experience.

Must take the 3-hour supervision course within 6 months of becoming team leader.

Must exercise reasonable and adequate supervision over members of the team in provision of real estate services.

Must maintain a current list of all team members and employees and provide copy of same to the broker or branch manager where the team members· licenses are displayed.

Managers can effectively accomplish an enormous amount of work if they learn the fine art of

encouraging loyalty to the company.

building teams.

assisting her people to gain experience.

delegating authority.

The “company dollar” is defined as the fond remaining from gross income after the cost of sales has been deducted, or the following, which is considered cost of sales?

Fixed operating expenses

Variable expenses

Marketing expenses

Commissions, MLS, franchise. and referral fees

Which of the following is NOT required by law, but could be considered a good business investment?

Text Telephones.

Audio-supported computer software.

Entrance ramp.

Multilingual communications.

On an income statement. the total income minus the total expenses is the

gross profit.

net income.

company dollar.

breakeven point.

ls there any value to asking sales associates to maintain phone logs?

Yes, the company can determine advertising effectiveness by monitoring per contact cost over, several months.

No. because sales vary according to the different times of the year.

Yes, they give the salespeople something to do during floor time.

No, because someone has to actually convert the contacts to contracts anyway

Which of the following MOST clearly indicates the value of training?

There should be enthusiastic evaluations at the end of each training day.

There are changes in behavior after the classes are over.

No one drops out of the training sessions.

Some of the attendees want to become trainers themselves.

With regards to agency practices, decisions that a broker makes regarding the company’s agency policies

should be similar to those chosen by other brokers in the area.

are unimportant as the salespeople are independent contractors who must define their own policies.

must be supported by procedures and training programs to assist salespeople in day-to-day activities.

should be flexible so that individual licensees affiliated with the company are free to choose those that are most beneficial to them.

People come to work for different reasons. In contemporary business practices, the process by which a manager is able to encourage people who have different motives and goals to work together is called

collaboration.

team building.

peer control.

group effort.

The very nature of a leadership position confers

respect.

power

loyalty.

integrity.

When terminating a sales associate, consideration must be given to

whether the person is a top producer.

the legal implications or termination.

testimony of other sales associates.

relationship to the owner of the company.

The working document for managers at all levels in the organization to monitor the organization’s progress over the course of the year is

the business plan.

the executive summary.

the contingency plan.

the activity plan

Which of the following has unlimited liability?

A stockholder in an S corporation

An investor in a limited liability company

A general partner in a limited partnership

A stockholder in a corporation

When advertising, what must a broker include?

The designated name of the broker as registered with the Commission.

The name of the broker's REALTOR® board or association or Realtist organization.

The legal name of the licensed real estate broker.

The name of the licensee who listed the property

What does internal equity mean?

All people who work in the same class of jobs are paid all the same rate as in other companies.

People with greater experience or with specialized jobs are compensated at higher rates.

The compensation of one sales associate is commensurate with the pay that another salesperson with similar experience or production receives.

A company may pay staff according to the money available at the time staff was hired.

Performance standards for sales agents should be linked to

changing their deficiencies in skills or abilities.

specific, measurable outcomes.

arbitrary outcomes necessary for company profit.

improving ineffective leadership that hinders their performance.

The Internet Data Exchange (IDX) allowed consumers access to

only company listings.

only listings with special permission from their owners.

any listings of cooperating multiple listing service (MLS) brokers.

any listing on the market including for-sale-by-owner listings

Which of the following activities may an unlicensed personal assistant perform?

Show property

Answer questions about listings

Submit listings to a multiple listing service.

Agree to a commission split

Broker is required to supervise the advertising done by the broker’s licensees. Which of the following is not permissible?

Photoshopping a picture to alter the appearance of a dwelling.

Including brokerage name in a conspicuous manner.

Including licensee's mime and phone number with brokerage's name and office phone number.

Including team member's name, team name, and linking directly to brokerage's name with phone numbers of both

What information is necessary for a cash flow statement?

Revenue and expenses

Receipts and disbursements

Assets and liabilities

Profit and loss

Which of the following is not one of the evidences of reasonable and adequate supervision by a broker listed in the Brokers Act?

A proven pattern of the broker's physical present in the office, 9 AM-5 PM, Monday through Friday.

Availability of company policy and procedure manual in each office containing, among other things, rules for handling funds of others and requirements of fair housing laws.

Existing records of every-other-month training meetings provided for all the broker's affiliates together with a record of those attending and a list of topics presented.

A paper trail showing that all contracts are approved by an experienced supervisor before being presented.

The BEST training method for new licensees is to

have them learn "scripts" or what to say when a customer makes a comment or raises an objection.

use a strategy that works for other sales associates.

give them tools that enable them to "think on their feet" to evaluate situations and respond appropriately.

attend a motivation seminar once a week.

When a company states how it intends to spend its money within the next year, the company is working with

a general operating budget.

a cash flow analysis.

a balance statement.

a profit and loss statement.

Once company policies and procedures have been developed, management should

consistently enforce the rules.

intermittently administer sanctions.

apply the standards only when absolutely necessary.

permit some people to get around the rules if they have a good reason.

One of the major reasons for the design of “open offices” in business today is that it

provides safety for the staff.

fosters teamwork and interaction among staff.

enables managers to supervise more easily.

serves customers and clients more effectively

The legal form of ownership in which the broker personally reaps all of the rewards of the business but also bears the responsibility and personal liability for its losses is

sole proprietorship.

limited liability company.

general partnership.

S corporation.

What is the legal requirement for retaining documents that pertain to retail estate transactions?

The IRS requires that they should be kept indefinitely.

These records are used primarily for tax preparation and may be discarded after filing the company return.

Because the legal requirements for retaining real estate documents vary from state to state, brokers should review state requirements to be in compliance.

Good business practice dictates that management should retain all important documents for at least eight years.

Risk management involves reactive measures and proactive steps to minimize potential loss to the company. Which of the following would be considered proactive:

Recognizing potential problems, and preparing procedures to avoid them

Setting aside a litigation fund

Purchasing liability errors and omissions insurance

Deciding that litigation is just , another cost of doing business

What is one of the MOST difficult parts of becoming a sales manager in a real estate office?

Learning transaction or technical skills

Winning the popularity contest with the salespeople

Labeling salespeople with an appropriate moniker or "handle"

Changing from being a doer to a supervisor

One of the primary indicators of the general health of the economy is

the number of new housing starts {NHS).

the gross domestic product (GDP).

the consumer price index (CPI).

the gross profit margin (GPM)

A team must

Represent themselves to the public as being part of one entity.

Designate themselves by a collective name such as Team or Group.

May not have a team name that includes the terms "Real Estate", "Real Estate Brokerage", or "Realty.''

All of the above.

Why is the independent contractor (IC) mode the tradition in the real estate industry?

It provides the broker with more control over the production by the sales force

Performance is based on people being motivated to work harder to make more money

Broker has more time to sell since she is not required to supervise the independent contractors

Broker can closely supervise specific tasks and hold people accountable with the goal of promoting better production and better quality service.

What is the purpose of the policy and procedures manual?

Tells the people who work for the company the day-to-day rules of conduct

Guides the conduct of the sales associates to be consistent with the organization's business objectives

Directs internal procedures governing employment and employee relations

Required by OSHA rules and outlines safety issues in the workplace

What has been the effect, if any, of the internet on today’s real estate marketplace?

It has had little or no effect.

It has vastly changed the geographic market.

It has restricted options.

It has made it easier to win trust and maintain loyalties

Which of the following is an example of an economic factor?

Corporate development

Housing markets

State regulators

Environmental issue

Broker is responsible to ensure all of the following except

a licensee's laptop software is up-to-date

a licensee’s license is in active status and has not expired.

providing necessary education to licensees in keeping client's information confidential especially in the licensee's retention of copies of all documents involved in a transaction.

correctly complete and forward all required documentation to MREC when terminating a licensee's license from the brokerage

What is the style of the manager who exercises complete control over her subordinates and does NOT tolerate participation?

Autocratic style

Dictatorial style

Participatory style

Laissez-Faire style

In some offices, salespeople must call to reserve time at a desk. This new method of managing workstations is called

virtual offices.

hoteling.

a bullpen arrangement.

electronic office.

The MOST common reason brokers join franchises is

to enjoy maximum freedom to conduct their own affairs.

to obtain the professional marketing and advertising expertise.

to be able to allow the program laid out by the franchise.

because they are relatively inexpensive to join.

Which of the following would be addressed in the employee policy manual?

Vacation and sick time

Cooperation among salespeople

Open house procedures

Coinsurance on automobiles

Some real estate companies are providing only the services that the client, either seller or buyer, desires and is willing to pay for. This type of service is called

the a-la-carte approach.

open listings.

exclusive buyers' representation.

exclusive agency.

Monday	9:00 am - 6.00 pm
Tuesday	9:00 am - 6.00 pm
Wednesday	9:00 am - 6.00 pm
Thursday	9:00 am - 6.00 pm
Friday	9:00 am - 6.00 pm
Saturday	10:00 am - 2.00 pm
Sunday	Closed